Copy of Ordering Information

HOURS

Monday – Friday
 (8:00 a.m. – 5:00 p.m.) Saturday (9:00 a.m. – 1:00 p.m.).

Our staff is available during the above hours, Central Standard Time. Every effort will be made to ship orders received by 12:00 p.m. CST the same business day.

 

PLACING AN ORDER 

By Phone:

US orders: 1-800-488-3256 International orders:
 712-336-3256.
 After hours orders may be left on our answering service and our staff will fill your order the next business day.

 

By Fax: 712-336-2069

 

By Email: matuskataxidermy@gmail.com

 

Online: http://shop.matuskataxidermy.com

 

Mail: 

Matuska Taxidermy Supply Company
3735 Highway 71
Spirit Lake, IA 51360

 

PAYMENT OPTIONS

Matuska Taxidermy Supply Company accepts MasterCard and VISA credit cards. You can also use your ATM/check card bearing the MasterCard or VISA. All prices are stated in US Dollars.

 

QUANTITY DISCOUNTS

Codes shown below must be given at checkout to receive your discount. Note: Discounts do not apply to certain items. These items have been designated in the product description.

Codes:

MT5QD - 5% discount on orders $500 - $999

MT12QD - 12% on orders over $1000

MT10CCT - Free T-shirt with 10 Competitors' Choice forms 

TECHNICAL ASSISTANCE

Call our technical support hotline at 712-336-3256 for product and procedure concerns.

 

NOTICE

Outdated catalogs and flyers are considered VOID. All prices, terms, merchandise, and shipping costs are subject to change without notice. Typographic, photographic, and descriptive errors are subject to corrections.

 

RETURN POLICY

The Matuska Taxidermy Supply Company will accept returns on all merchandise for exchange or refund, if returned within 30 days from date of purchase. All merchandise must be in original condition. We do not accept returns on forms which have been altered or damaged in ANY way. Please enclose a copy of the invoice, as well as an explanation for the return. Customer is responsible for shipping on all returned merchandise. At the discretion of management, a restocking fee may be charged.

 

RETURN CHECK POLICY

Returned checks will be assessed with a $30.00 service fee.

 

FORM PACKAGING

Large forms may be sectioned to reduce shipping expenses, unless otherwise specified by the customer. Matuska Taxidermy Supply Company is committed to providing you with the most economical delivery method possible.

 

SHIPPING CHARGES

Matuska Taxidermy Supply Company is committed to providing you with the quickest, most economical delivery method possible. Orders can be shipped via SpeeDee, FedEx, UPS or USPS. Regulations are mandated by the carriers and must be followed and charged accordingly.
 For shipping, both the actual weight and the dimensional weight of your package will be taken. The carrier will use the higher of these two weights. Large boxes (formerly referred to as oversize), over 5,184 cubic inches, will be calculated as dimensional weight. Dimensional Weight = Length x Width x Height ÷ 194. Once the shipping amount has been calculated, this will be charged to the credit card provided for your initial order. A receipt for the shipping transaction will then be emailed to the address provided with your initial transaction. Please be advised that if no email address is provided, no shipping receipt will be sent. Our shipping department will be happy to assist you with your shipping questions and your best shipping alternative.

 

C.O.D. ORDERS

C.O.D. orders require an additional $12.00 carrier service fee. Only a money order or a cashier's check will be accepted.

 

INTERNATIONAL SHIPMENTS

Matuska Taxidermy Supply Company will provide you with the most economical method to ship your orders. Contact our office for further information. Matuska Taxidermy Supply Company is not responsible for custom’s fees.