Order Info

HOURS
Monday – Friday
 8:00 a.m. – 5:00 p.m.
Our staff is available during the above hours, Central Standard Time. Every effort will be made to ship orders received by 12:00 p.m. CST the same business day.

 
PLACING AN ORDER 

By Phone
US orders: 1-800-488-3256
International orders:
 712-336-3256.

After hours orders may be left on our answering service, and our staff will fill your order the next business day.
 
By Fax
712-336-2069
 
By Email
matuskataxidermy@gmail.com
 
Online
http://shop.matuskataxidermy.com
 
Mail
Matuska Taxidermy Supply Company
3735 Highway 71
Spirit Lake, IA 51360


 
PAYMENT OPTIONS
Matuska Taxidermy Supply Company accepts Discover, MasterCard, Visa, and American Express credit cards. You can also use your ATM/debit card or E-Check. All prices are stated in US Dollars. E-Check is also available.

 QUANTITY DISCOUNTS
Codes shown below must be given at checkout to receive your discount. Note: Discounts do not apply to certain items. These items have been designated in the product description.

Codes:
MT5QD - 5% discount on orders $500 - $999
MT12QD - 12% on orders over $1000
MT10CCT - Free T-shirt with 10 Competitors' Choice forms 


TECHNICAL ASSISTANCE
Call our technical support hotline at 712-336-3256 or 1-800-488-3256 for product and procedure concerns.

 
NOTICE

Outdated catalogs and flyers are considered VOID. All prices, terms, merchandise, and shipping costs are subject to change without notice. Typographic, photographic, and descriptive errors are subject to corrections.


 
RETURN POLICY
The Matuska Taxidermy Supply Company will accept returns on all merchandise for exchange or refund if returned within 30 days from date of purchase. All merchandise must be in original condition. We do not accept returns on forms which have been altered or damaged in ANY way. Please enclose a copy of the invoice as well as an explanation for the return. Customer is responsible for shipping on all returned merchandise. At the discretion of management, a restocking fee may be charged.

 
RETURN CHECK POLICY
Returned checks will be assessed with a $30.00 service fee.

 
FORM PACKAGING
Large forms may be sectioned to reduce shipping expenses unless otherwise specified by the customer. Matuska Taxidermy Supply Company is committed to providing you with the most economical delivery method possible.


SHIPPING CHARGES
Matuska Taxidermy Supply Company is committed to providing you with the quickest, most economical delivery method possible. Orders can be shipped via SpeeDee, FedEx, UPS, or USPS. Regulations are mandated by the carriers and must be followed and charged accordingly.
 For shipping, both the actual weight and the dimensional weight of your package will be taken. The carrier will use the higher of these two weights. Large boxes (formerly referred to as oversize) over 5,184 cubic inches will be calculated as dimensional weight. Dimensional Weight = Length x Width x Height ÷ 194. Once the shipping amount has been calculated, this will be charged to the credit card provided for your initial order. A receipt for the shipping transaction will then be emailed to the address provided with your initial transaction. Please be advised that if no email address is provided, no shipping receipt will be sent. Our shipping department will be happy to assist you with your shipping questions and your best shipping alternative.

 
C.O.D. ORDERS
C.O.D. orders require an additional $13.00 carrier service fee. Only a money order or a cashier's check will be accepted.


INTERNATIONAL SHIPMENTS
Matuska Taxidermy Supply Company will provide you with the most economical method to ship your orders. Contact our office for further information. Certain chemicals are considered hazardous and can not be shipped internationally. Matuska Taxidermy Supply Company is not responsible for Customs fees.